Privacy Policy

Effective Date: Jan 01, 2022

Your privacy is important to us. This Privacy Policy (“Policy”) explains how Supono Holdings LTD ("we", "us", or "Company") collects, uses, and protects your information when you use the Where Is My Phone Alexa Skill (the “Skill”). This Policy is in addition to the Terms of Service available at https://skillspolicy.suponoholdings.com/terms.html. By using the Skill, you agree to both this Privacy Policy and the Terms of Service.

This Policy applies to the Personal Information collected by our Skill on Amazon devices. We collect only the information necessary to operate the Skill, which includes your phone number (and a generated One-Time Password for identity verification) and minimal payment attribution data from Amazon to verify your subscription status.

We use your information solely to provide the service. Once you are no longer active, we stop storing your data. We do not use your Personal Information for any other purposes.

By using our Skill, you consent to the collection and use of your Personal Information as described in this Policy. We reserve the right to update this Policy at any time; material changes will take effect 30 days after notice is provided. Your continued use of the Skill after such changes constitutes your acceptance of the updated Policy.

1. What Information Do We Collect?

We collect Personal Information only when necessary to provide the service. Specifically, we collect:

  • Skill-Specific Information: Your phone number and a generated One-Time Password (OTP) used solely for verifying your identity and enabling the “find my phone” feature.
  • Payment Attribution Information: The minimal data provided by Amazon necessary to determine your subscription status.

2. How Do We Use Your Information?

The information we collect is used exclusively for operating the Skill. Specifically, we use your Personal Information to:

  • Enable you to register and verify your phone number so that you can use the “find my phone” feature.
  • Determine your subscription status (for example, to check whether you are subscribed to our premium plan for unlimited calls).
  • Send you essential communications such as confirmations, technical notifications, and service updates.
  • Comply with legal and regulatory obligations.

We do not use your information for any purposes beyond providing and maintaining the Skill.

3. With Whom Do We Share Your Information?

We do not sell or rent your Personal Information. We share your data only in limited circumstances, including:

  • Service Providers: Trusted third-party providers (for example, Twilio, which we use to send SMS messages and make phone calls). Please review Twilio’s Terms of Service and Twilio’s Privacy Policy for more details.
  • Payment Processors: If you subscribe to our premium plan, payment processors (via Amazon) handle your transaction data in accordance with their privacy policies.
  • Legal Requirements: We may disclose your Personal Information if required by law or in response to a valid legal request.

In the event of a merger, acquisition, or reorganization, your Personal Information may be transferred to the successor entity. We will provide notice and, if necessary, seek your consent for any material changes.

4. Use of Tracking Technologies

No cookies or tracking is being done in this skill.

5. Security of Your Information

We take your data security seriously. Our security measures include:

  • Encryption of sensitive data using industry-standard protocols;
  • Firewalls and secure socket layer (SSL) technology during data transmission;
  • Regular security audits and system updates;
  • Strict access controls to ensure that only authorized personnel can access your data.

Although we strive to protect your data, no system is completely secure. You are responsible for protecting your account credentials by not sharing your password and logging out after each use. By using our Skill, you acknowledge the inherent risks associated with data transmission and storage.

We retain your Personal Information only for as long as it is necessary to provide the service. When you are no longer active, we cease storing your data.

6. Voice Data Handling

We do not store or record any voice interactions beyond what is necessary to process your requests in real time. All voice data is processed on the fly and is not retained after the interaction.

7. Your Rights and Choices

You have the right to control your Personal Information. If you are located in a jurisdiction with strict data protection laws, you have additional rights, including the right to access, correct, or delete your data. These rights include:

  • Access or Update: Request to view or update your Personal Information by contacting us at info@suponoholdings.com.
  • Deletion: Request the deletion of your Personal Information by contacting us at info@suponoholdings.com, subject to legal requirements.
  • Data Portability: Request a copy of your Personal Information in a machine-readable format.
  • Opt-Out of Marketing: Unsubscribe from promotional communications by using the unsubscribe link in our emails or contacting us directly.
  • GDPR Rights: If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, and erase your Personal Information. Please contact us to exercise these rights.

8. International Data Transfers

Your Personal Information may be transferred to, stored, and processed in countries with data protection laws that differ from those in your country of residence. By using our Skill, you consent to such international transfers.

9. Amazon-Sourced Data

In addition to the information you provide, our Skill receives minimal payment attribution data from Amazon necessary to verify your subscription status. This data is used solely for that purpose and is handled in accordance with Amazon’s privacy policies.

10. Do Not Track Signals

Some devices and browsers send a “Do Not Track” (DNT) signal. Please note that we do not alter our data collection practices in response to DNT signals, as our Skill does not use behavioral tracking for targeted advertising. For more information on DNT, please visit allaboutdnt.com.

11. Children's Privacy

Our Skill is not intended for individuals under the age of 16, and we do not knowingly collect Personal Information from children under 16. If you believe we have inadvertently collected data from a child under 16, please contact us immediately at info@suponoholdings.com so that we can promptly remove the data.

12. Third-Party Direct Marketing

We do not share your Personal Information with third parties for their direct marketing purposes without your explicit consent.

13. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: info@suponoholdings.com
Website: https://skillspolicy.suponoholdings.com